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De-Escalation Tactics and Training

March 28, 2020 @ 09:00 - 12:30


The objective of this course is to provide the student with the skills necessary to engage with individuals in a professional manner utilizing customer service skills. This course is designed to provide the students with the tools to prevent the escalation of a situation and to de-escalate a currently elevated situation. This course is a must for anyone who works with the public.


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March 28, 2020
09:00 - 12:30
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