- This course has passed.
De-Escalation Tactics and Training
February 29, 2020 @ 09:00 - 12:30$25.00
The objective of this course is to provide the student with the skills necessary to engage with individuals in a professional manner utilizing customer service skills. This course is designed to provide the students with the tools to prevent the escalation of a situation and to de-escalate a currently elevated situation. This course is a must for anyone who works with the public.